Brooks Grocery is a growing and independently-owned store with a loyal customer following, unique scratch-made meals, and service with a genuine smile. Impactful results, ROI in customer traffic, sales, gross profit improvements from a new community store, with carry-over results in remaining stores.

Scope of Work

Led strategy, planning, (CX) Customer Experience and Brand Platform creation, and implementation; 

• Customer journey and store fixture planning

• Brand Platform, Brand Identity and CX Toolbox

• Messaging, Signage and Creative direction

[Store design and décor by CDS]